THE TOTEALLY GIFT CARD

Return and Refund Policy – Toteally

Last Updated: 12th November 2025

At Toteally, we want you to love your purchase. If you're not completely satisfied, we're here to help!

Returns

• Items must be returned within 2 days of the purchase date.
• Products must be unused, unworn, and in their original condition with all tags and packaging intact.
• Sale items, custom-made products, and gift cards are non-returnable.
• Customers are responsible for return shipping costs unless the item was defective or incorrect upon arrival.
• We only offer store credit as refunds.

Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 2 days into Store Credit or item of equal value.
• Shipping fees are non-refundable.

Exchanges

• If you need a different size or color, you can request an exchange (subject to availability).
• Exchanges follow the same return conditions outlined above.

Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us within 2 days with photos, and we will arrange a replacement or refund.

How to Initiate a Return

1. Email us at toteallycreative@gmail.com with your order number and reason for return.
2. We will provide return instructions and a return shipping address.
3. Ship the item back or drop it off at the store, once received, we will process your refund or exchange.

For further questions, feel free to contact us at toteallycreative@gmail.com.